Privacy Policy

1. Introduction

Welcome to AgriCore Software ("we," "our," "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our farm and ranch management platform (the "Service").

By using AgriCore Software, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Service, including:

Account Information:

• Name, email address, phone number
• Farm or ranch business name
• Billing and payment information
• Account credentials (username and password)
• Profile information and preferences

Farm Management Data:

• Financial records (income, expenses, accounts receivable/payable)
• Livestock data (animal records, health information, breeding data)
• Crop information (planting schedules, field maps, yield data)
• Equipment records (asset details, maintenance logs)
• Vendor and customer information
• Employee and contractor information
• Transaction records and receipts
• Tax-related information (Schedule F data)

Communication Data:

• Customer support inquiries and correspondence
• Feedback, surveys, and reviews
• Email communications with our team

2.2 Information Automatically Collected

When you access our Service, we automatically collect certain information, including:

Usage Data:

• Pages visited and features used
• Time spent on the platform
• Actions performed within the Service
• Search queries and filters applied
• Error logs and diagnostic data

Device Information:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Screen resolution and display settings

Location Data:

• GPS coordinates (when using field mapping features)
• General location based on IP address
• Time zone information

2.3 Information from Third Parties

We may receive information from third-party services you choose to integrate with AgriCore Software, including:

• Payment processors (Stripe, PayPal, etc.)
• RFID systems and equipment integrations
• GPS and mapping services
• AI and machine learning services for receipt processing
• Analytics and performance monitoring tools

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Maintain the Service

• Create and manage your account
• Process transactions and maintain financial records
• Store and organize your farm management data
• Generate reports and analytics
• Enable features like RFID tracking, GPS mapping, and AI processing
• Provide customer support and technical assistance

3.2 To Improve and Optimize the Service

• Analyze usage patterns and user behavior
• Identify and fix technical issues
• Develop new features and functionality
• Conduct research and testing
• Enhance user experience and interface design

3.3 To Communicate with You

• Send service-related notifications and updates
• Respond to inquiries and support requests
• Provide important account and billing information
• Send educational content and tips (with your consent)
• Notify you of new features or changes to the Service

3.4 For Security and Fraud Prevention

• Detect and prevent unauthorized access
• Identify and investigate suspicious activity
• Protect against fraud and security threats
• Enforce our Terms of Service
• Maintain system integrity and reliability

3.5 For Legal and Compliance Purposes

• Comply with legal obligations and regulations
• Respond to law enforcement requests
• Protect our legal rights and interests
• Resolve disputes and enforce agreements

3.6 For Marketing (With Your Consent)

• Send promotional emails about new features or services
• Provide information about special offers or events
• Share agricultural industry news and insights

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

4. How We Share Your Information

We may share your information in the following limited circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, including:

• Cloud Hosting Providers: To store and process your data securely
• Payment Processors: To process subscription payments and transactions
• AI Service Providers: To process receipt images and provide intelligent features (e.g., Anthropic Claude API)
• Email Service Providers: To send service-related communications
• Analytics Providers: To analyze platform usage and performance
• Customer Support Tools: To provide technical assistance

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Subpoenas, court orders, or legal processes
• Requests from law enforcement or government agencies
• Investigations of fraud or security incidents
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety

4.3 Business Transfers

If AgriCore Software is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent or direct us to do so (e.g., integrating with third-party farm management tools).

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot identify you personally for research, analytics, or marketing purposes. This data does not contain any personally identifiable information.

5. Data Security

5.1 Security Measures

We employ the following security practices to protect your information:

• Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Database Security: Each customer's data is stored in isolated databases with access controls
• Access Controls: Role-based permissions limit who can access specific data
• Authentication: Secure login systems with password protection
• Activity Logging: Comprehensive audit trails track all data access and changes
• Regular Backups: Automated backups to prevent data loss
• Security Monitoring: Continuous monitoring for suspicious activity
• Employee Training: Staff trained on data protection and privacy practices

5.2 Your Responsibility

While we implement strong security measures, you also play a role in protecting your data:

• Keep your account credentials confidential
• Use strong, unique passwords
• Log out of shared devices
• Report suspicious activity immediately
• Keep your contact information up to date
• Maintain backups of critical data

5.3 Security Limitations

Important: Despite our security measures, no system is 100% secure. As stated in our Terms of Service, we cannot guarantee absolute security and are not liable for unauthorized access or security breaches. You use the Service at your own risk.

6. Data Retention

6.1 Active Accounts

We retain your account information and farm data for as long as your account remains active and you continue to use the Service.

6.2 Closed Accounts

When you close your account:

• Your data will be retained for a grace period of 30 days to allow for account recovery
• After the grace period, your data will be deleted or anonymized
• You should export any important data before closing your account
• Some information may be retained for legal or compliance purposes

6.3 Legal and Compliance Retention

We may retain certain information for longer periods when required by law, including:

• Financial records for tax and accounting purposes
• Transaction history for fraud prevention
• Legal correspondence and dispute records
• Security incident logs and investigations

6.4 Backup Retention

Backup copies of your data may persist in our disaster recovery systems for up to 90 days after deletion from production systems.

7. Your Privacy Rights and Choices

7.1 Access and Review

You have the right to access and review the personal information we hold about you. You can:

• View and edit your account information through your profile settings
• Access all farm data entered into the system
• Request a copy of your personal information by contacting us

7.2 Data Portability

You have the right to export your data in machine-readable formats. AgriCore Software provides export functionality for:

• Financial records (CSV, Excel)
• Livestock data (CSV, PDF)
• Crop and field information (CSV, KML)
• Reports and documents (PDF, Excel)

7.3 Correction and Updates

You can update or correct your information at any time through:

• Your account settings and profile
• Direct editing of farm management data
• Contacting our support team for assistance

7.4 Data Deletion

You have the right to request deletion of your personal information. You can:

• Delete specific records or entries within the Service
• Close your account to delete all data (after grace period)
• Request immediate deletion by contacting us

Note: Some information may be retained for legal or compliance purposes even after deletion requests.

7.5 Marketing Communications

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in promotional emails
• Updating your email preferences in account settings
• Contacting us to remove you from marketing lists

Note: You will still receive essential service-related communications (e.g., account notifications, security alerts, billing statements).

7.6 Cookie Preferences

You can control cookie usage through your browser settings. However, disabling cookies may affect functionality of the Service.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small data files stored on your device that help us provide and improve our Service.

8.2 Types of Cookies We Use

8.3 Managing Cookies

Most web browsers allow you to control cookies through settings. You can:

• Block all cookies
• Accept only first-party cookies
• Delete cookies after browsing sessions
• Receive notifications when cookies are set

Note: Blocking essential cookies will prevent you from using certain features of the Service.

8.4 Other Tracking Technologies

We may also use:

• Web Beacons: Small graphics to track email opens and user actions
• Session Storage: Temporary data storage for session management
• Analytics Tools: Third-party services to analyze usage patterns

9. Third-Party Services and Links

9.1 Third-Party Integrations

AgriCore Software integrates with third-party services to provide enhanced functionality. These may include:

• Payment processors (Stripe, PayPal)
• AI services (Anthropic Claude API for receipt processing)
• Mapping services (GPS and geolocation providers)
• Email delivery services
• Cloud storage providers

When you use these integrations, your information may be shared with these third parties subject to their own privacy policies.

9.2 Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

9.3 Our Responsibility

We carefully select third-party providers and require them to maintain adequate security and privacy standards. However, we cannot control their practices and are not liable for their actions or policies.

10. Children's Privacy

AgriCore Software is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18.

If we discover that we have inadvertently collected information from a child under 18, we will:

• Delete the information as quickly as possible
• Not use the information for any purpose
• Not disclose the information to third parties

If you believe a child under 18 has provided us with personal information, please contact us immediately at privacy@agricore.com.

11. International Data Transfers

AgriCore Software is based in the United States. If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy, regardless of where it is processed.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

12.1 Right to Know

You have the right to request information about:

• Categories of personal information we collect
• Purposes for which we use your information
• Categories of third parties with whom we share information
• Specific pieces of personal information we hold about you

12.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

12.3 Right to Opt-Out

You have the right to opt-out of the "sale" of personal information. We do not sell personal information.

12.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

12.5 How to Exercise Your Rights

To exercise your CCPA rights, contact us at privacy@agricore.com or call us at the number provided below. We will verify your identity before processing your request.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

13.1 Legal Basis for Processing

We process your personal data based on:

• Contract: To provide the Service you've requested
• Legitimate Interest: To improve our Service and ensure security
• Consent: For marketing communications (which you can withdraw at any time)
• Legal Obligation: To comply with applicable laws

13.2 Your GDPR Rights

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain processing activities
• Rights Related to Automated Decision-Making: Opt-out of automated decisions

13.3 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at: privacy@agricore.com

13.4 Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

14.1 Notification of Changes

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this policy
• Post the updated policy on our website
• Send an email notification to your registered email address (for significant changes)
• Display a prominent notice within the Service

14.2 Your Acceptance

Your continued use of the Service after we publish or notify you of changes to this Privacy Policy constitutes your acceptance of the updated policy.

14.3 Prior Versions

Previous versions of this Privacy Policy are available upon request by contacting privacy@agricore.com.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: